Frequently Asked Questions

Repairs

• If you would like to arrange a repair for a Montpellier appliance* under warranty, please call our service agent Minerva on 01759 487839. They have a 'request a callback' option on this number, so at busier times we recommend using this function. Alternatively you can email them at repair@montpelliersupport.com

• If you would like to arrange a repair for a Montpellier Eco Cooker under warranty, please call our service agent RepairTech on 01527 888133. Alternatively you can email them at montpellier@repairtechuk.co.uk

• If you would like to speak with our in house Customer Services team for advice, a spare part or help getting your appliance installed, please call 03333 234 473 option 3

• If your Montpellier appliance is out of warranty and you would like to arrange a service visit, please call Repair & Assure on 0800 088 2943.

*excluding Montpellier Eco Cookers, see below

Laundry  -  2 year parts & labour warranty

Refrigeration  - (Freestanding)  -  2 year parts & labour warranty (Integrated) -  5 year parts & labour warranty

Dishwashing  -  2 year parts & labour warranty

Cooking  -  2 year parts & labour warranty*

*including MSE46W from 1 August 2021

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Visit our handy guide here:

Finding a Product Serial Number

At a quick glance, you can find the model and serial number for your appliance easily in the following places:

• Washing Machines: On the Rating Plate inside the door

• Washer Dryers: On the Rating Plate inside the door

• Tumble Dryers: On the Rating Plate inside the door

• Fridge: On the Rating Plate inside the door

• Freezer: On the Rating Plate inside the door

• Fridge Freezer: On the Rating Plate inside the door

• Wine Cooler: On the back of the appliance near the bottom

• Oven: On the Rating Plate underneath the facia inside the oven

• Double Oven: On the Rating Plate underneath the facia inside the oven

• Range Cooker: On the Rating plate within the cooker once the door is open

• Microwave: On the Rating plate within the microwave once the door is open

• Cooker Hood: On the back of the cooker hood or underneath the filters

If you need any help locating your model and serial number, please call us on 03333 234 473
or email customerservices@montpellier-appliances.com

You can order spare or replacement parts for many of our models. Simply jot down the model and serial number of your appliance and call our customer service department on 03333 234 473 or email us at customerservices@montpellier-appliances.com

We repair all of our appliances and parts are available for all. 

To arrange a repair, please view 'How do I get in touch?

To discuss and order a spare part, please view 'How do I order replacement parts?'

For all warranty repairs, our callouts are coordinated by two independent and reputable service agents, Minerva and RepairTech, depending on the appliance you own.

They have a national network of service engineers who will attend to your appliance and will aim to have it working like new as soon as possible. To arrange a callout under warranty, please view 'How do I get in touch?'

If you would like to arrange a repair that is out of warranty, please call Repair & Assure on 0800 088 2943. 

If you would like to discuss and order a spare part, please view 'How do I order replacement parts?'

If your repair is covered by warranty, it will be free of charge. 

If your repair is not covered by warranty, it will depend on what the issue is. Normally a service engineer will charge a callout fee and then there may be a charge for parts and any additional labour required. 

We like to be upfront about callout charges before we attend, in case the issue is not covered by warranty.

Our experienced and knowledgeable staff will 'soft service' your appliance over the phone with you to eliminate any standard issues prior to arranging for an engineer to attend. Unfortunately this will not always cover all eventualities and if an engineer attends and the issue is not a fault covered by warranty, a callout charge will be applied. 

Please always refer to your user manual with regard to installation and how to use your appliance to minimise the risk of a callout charge. 

To get a copy of the instruction manual for your appliance, simply type the model number in the search bar at the top of the page to visit the product page. 

On here you will see that you can access 'downloads' which will include the instruction manual. 

If you still can't find what you are looking for, please pop us an email at customerservices@montpellier-appliances.com.