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Privacy Policy

At Montpellier we are committed to protecting your privacy.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). 

As we are totally committed to our customers we collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. 

We will not e-mail you in the future unless you have given us your consent.  We will give you the chance to refuse or opt out of any marketing email from us in the future.  The type of information we might collect about you includes: 

your name  email address  address (secure online orders only) phone number (secure online orders only) credit/debit card details (secure online orders only)

We understand how important data security is therefore none of this information is stored in any way on this website.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We will never collect sensitive information about you without your explicit consent. 

For our data to be accurate and up to date we would ask you to check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. 

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. 

We may also disclose this information to approved third parties for the purposes of administering any extended warranty. You can email our customer service department at  customerservices@montpellier-appliances.com to request that your details are removed. 

If you have any questions/comments about privacy, please feel free to contact us. 

Cookie Policy

At Montpellier, we strive to make our customer journey as pleasant as possible. Therefore, to get the best out of the Montpellier website, we advise that the device you are using accepts cookies.

Rest assured we do not use cookies to obtain or store sensitive information, such as your name, address or payment details and only store information unique to your web browser.

What is a cookie? 

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a cookie, which would be stored on your browser.  A cookie is small text files used to transfer information.

Site functionality cookies 

These cookies allow you to navigate the site and use our features. When you return to the site we’ll be able to remember the products you’ve compared or added to your basket.  Cookies also enable us to show adverts relevant to you when you’re browsing online, for example deals or products you’ve looked at. 

Session cookies 

Session cookies are stored temporarily during a browsing session and are deleted from the user’s device when the browser is closed. Analytics cookies  Help us to improve our customer journey and for us to understand which elements of the site you find easiest to use. We’ll track the volume of people on our site, where they click, and where they exit the site.

Our cookies policy 

Rest assured we do not use cookies to obtain or store sensitive information, such as your name, address or payment details.

Disabling cookies

If you do not like the thought of cookies they can be disabled. How to do this is dependent upon the browser you are using but instructions can normally be found in the ‘help’ function within your browser should tell you how, as will the ‘enabling/disabling cookies’.

Please note that disabling our cookies may mean you cannot use our interactive functions contained within our site.